Refund and Returns Policy

Overview

Refund & Return Policy

At Bimakha Food Store, customer satisfaction is our priority. As most of our products are food and consumable items, returns and refunds are subject to the following conditions.

1. Eligible Returns

You may request a return, replacement, or refund if you receive:

• The wrong product
• A damaged product
• A missing item
• A product with a confirmed quality or packaging issue

1. Report an Issue

Please contact us as soon as possible after receiving your order. For faster assistance, provide your order details and clear photos/videos of the product and packaging.

3. Food Products

For hygiene and safety reasons, opened, used, or partially consumed food products are generally not eligible for return, unless the issue is confirmed to be attributable to Bimakha.

4. Refunds

Once your request is reviewed and approved, we may provide a refund, replacement, or store credit, depending on the situation.

5. Non-Eligible Returns

Returns may not be accepted for:

• Change of mind
• Incorrect customer-provided address
• Improper storage or handling after delivery
• Products opened or consumed without an eligible issue
• Issues reported after an unreasonable period

1. Return & Delivery Charges

If the issue is caused by Bimakha, applicable return or replacement delivery costs may be covered by us. Otherwise, the customer may be responsible for applicable charges.

7. Order Cancellation

Cancellation requests should be made before dispatch. Once an order has been dispatched, cancellation may not be possible.

8. Policy Updates

Bimakha Food Store may update this policy when necessary. The latest version will always be published on our website.

Contact Us

For any return, replacement, or refund assistance:

Bimakha Food Store
Bangladesh
Email: bimakhafoodstore@gmail.com
Phone: 01339975351
Website: bimakhafoodstorebd.com