Terms & Conditions

Terms & Conditions

Welcome to Bimakha Food Store. By accessing our website, browsing our products, or placing an order, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using our website or purchasing our products.

1. About Our Services

Bimakha Food Store provides food, grocery, spices, nuts, honey-based products, oils, ghee, and other related products through our online and offline channels.

We reserve the right to modify, suspend, or discontinue any product or service at any time.

2. Product Information

We make reasonable efforts to ensure that product names, descriptions, images, ingredients, sizes, prices, and other information displayed on our website are accurate.

However:

• Product colors or appearance may vary slightly from photographs.
• Packaging may change from time to time.
• Product availability may change without prior notice.
• Minor variations in natural food products may occur.

If a significant error is identified in a product listing, we reserve the right to correct the information.

3. Pricing

All product prices displayed on our website are in Bangladeshi Taka (BDT), unless otherwise stated.

Prices, discounts, promotional offers, and delivery charges may change without prior notice.

A promotional price is valid only for the period or conditions specified by Bimakha.

4. Orders

When you place an order, you agree to provide accurate and complete information, including:

• Customer name
• Mobile number
• Complete delivery address
• Product and quantity
• Any other information required to process the order

An order may be contacted for confirmation before dispatch.

Bimakha reserves the right to cancel or refuse an order in situations including product unavailability, incorrect pricing, suspected fraudulent activity, incomplete customer information, or other reasonable circumstances.

5. Delivery

We work with courier and delivery partners to deliver products to customers.

Delivery time may vary depending on location, courier service, weather, public holidays, unforeseen circumstances, or other factors beyond our control.

The customer is responsible for providing a correct and complete delivery address and an active contact number.

Any applicable delivery charge will be communicated to the customer before or during order confirmation.

6. Cash on Delivery

Where Cash on Delivery (COD) is available, the customer must pay the applicable amount to the delivery person at the time of receiving the order.

COD availability may vary depending on location, product, order value, or courier service.

7. Cancellation

Customers may request cancellation before the order is dispatched.

Once an order has been dispatched, cancellation may not always be possible.

For cancellation requests, customers should contact Bimakha as soon as possible through our official communication channels.

8. Returns and Exchanges

Due to the nature of food and consumable products, returns or exchanges may be subject to specific conditions.

If you receive:

• A damaged product
• An incorrect product
• A missing product
• A product with a significant packaging issue

please contact us as soon as possible after delivery and provide relevant details, photographs, or videos where applicable.

Bimakha will review the matter and, where appropriate, offer a replacement, refund, or another suitable resolution.

9. Product Safety

Customers should check the product packaging, ingredients, allergen information, storage instructions, manufacturing/expiry information, and other relevant details before consumption.

Customers with food allergies or specific dietary requirements should review the product information carefully before purchasing or consuming any product.

10. Promotions and Discounts

Promotional offers may have specific eligibility requirements, validity periods, product limitations, or quantity restrictions.

Bimakha reserves the right to modify or discontinue a promotional offer where reasonably necessary.

Promotional offers generally cannot be combined unless explicitly stated.

11. Intellectual Property

All website content, including logos, brand names, product images, graphics, text, designs, videos, and other materials belonging to Bimakha may be protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

12. User Conduct

You agree not to:

• Use the website for unlawful purposes
• Provide false or misleading information
• Attempt to interfere with website security
• Attempt unauthorized access to our systems
• Use our content or brand identity without permission
• Place fraudulent or intentionally misleading orders

1. Website Availability

We aim to keep our website available and functional. However, we do not guarantee uninterrupted or error-free access at all times.

Temporary interruptions may occur due to maintenance, technical problems, internet issues, security incidents, or circumstances beyond our reasonable control.

14. Limitation of Liability

Bimakha will take reasonable steps to provide accurate information and reliable services. However, to the extent permitted by applicable law, Bimakha shall not be responsible for losses caused by circumstances beyond our reasonable control, including courier delays, natural disasters, technical failures, or third-party service interruptions.

15. Changes to These Terms

Bimakha may update these Terms & Conditions from time to time.

The updated version will be published on this page, and continued use of our website after the changes may constitute acceptance of the updated terms to the extent permitted by applicable law.

16. Governing Law

These Terms & Conditions shall be interpreted and applied in accordance with the applicable laws of Bangladesh.

Any dispute shall be handled through the appropriate legal or dispute-resolution process available under applicable law.

17. Contact Us

For questions, complaints, order-related issues, or other inquiries, please contact Bimakha Food Store through our official contact channels.

Bimakha Food Store
Bangladesh
Email: bimakhafoodstore@gmail.com
Phone: 01339975351
Website: bimakhafoodstorebd.com